Support & Help Center

Need help? We're here for you.

Frequently Asked Questions

Is School2Drive free to download?

Yes! School2Drive is free to download for both students and instructors. Your driving school sets the pricing for lessons.

How do I find my driving instructor on the app?

Your instructor will provide you with an invite code. Simply enter it in the app to connect with them and start booking lessons.

Can I cancel or reschedule a lesson?

Yes, you can manage your bookings through the app. Cancellation policies are set by your driving school, so please check with them for specific timing requirements.

Is my payment information secure?

Absolutely. We use Stripe, a trusted payment processor used by millions of businesses worldwide. We never store your payment details on our servers.

What if I have multiple students/instructors?

Students work with their assigned instructor within their driving school. Instructors can manage all their students in one convenient dashboard.

How do I track my progress?

After each lesson, your instructor will add notes and feedback. You can view your complete lesson history, hours driven, and skills mastered in the Progress section of the app.

Can I message my instructor through the app?

Yes! School2Drive includes built-in messaging so you can communicate with your instructor directly, ask questions, and coordinate schedules.

What age do I need to be to use School2Drive?

You must be at least 16 years old (or the minimum age to obtain a learner's permit in your jurisdiction). If you're under 18, you'll need parental or guardian consent.

How do I delete my account?

You can request account deletion through the app settings or by contacting us at info@school2drive.com. We'll process your request within 30 days.

Does School2Drive work in my country?

School2Drive is currently available in the UK. We're working on expanding to other countries. Contact us to learn more about availability in your area.

I'm an instructor. How do I join School2Drive?

Driving instructors can sign up through the app or contact us at info@school2drive.com for onboarding information. You'll need valid credentials and insurance to get started.

What devices does School2Drive support?

School2Drive is available on iOS (iPhone and iPad) and Android devices. We recommend keeping your app updated to the latest version for the best experience.

Still Need Help?

We're here to help! Reach out to our support team:

📧

Email Support

info@school2drive.com

We typically respond within 24 hours

💬

In-App Help

Open the app and go to Settings → Help & Support

Instant access to FAQs and guides

📍

Mailing Address

AppFactory
19 Well Street
London E9 7QX
United Kingdom

Quick Troubleshooting

🔐 Can't log in?

  • Check your email and password are correct
  • Try the "Forgot Password" option
  • Ensure you have a stable internet connection
  • Update the app to the latest version

🔔 Not receiving notifications?

  • Check notification permissions in device settings
  • Verify notification settings in the app
  • Restart the app
  • Check that "Do Not Disturb" is off

📅 Booking issues?

  • Ensure you're connected to your instructor
  • Check that your instructor has set availability
  • Verify your account is fully set up
  • Try closing and reopening the app

💳 Payment problems?

  • Check your payment method is valid and not expired
  • Ensure sufficient funds are available
  • Contact your bank if payment is declined
  • Reach out to support for assistance